Shipping Policy

Last updated: 20 September 2026

At Little Loved Co., we want your order to arrive safely and as quickly as possible. Please read the information below regarding our shipping and delivery process.

1. Processing Times

Orders are processed and prepared for dispatch within 1–3 business days after payment has been successfully received.

Orders placed on weekends or public holidays will begin processing on the next business day.

During busy periods, sales, promotions, or holidays, processing times may take slightly longer. We will do our best to keep you informed of any significant delays.

2. Delivery Times

Once your order has been dispatched, please allow approximately 7–10 business days for delivery.

Delivery times are estimates and may vary depending on your location, courier delays, public holidays, weather conditions, or other circumstances outside of our control.

The 7–10 business day delivery period begins once your order has been dispatched, not when the order is placed.

3. Shipping Confirmation & Tracking

Once your order has been dispatched, you will receive a shipping confirmation email or message containing your tracking information, where tracking is available.

Please use the tracking information provided to monitor the progress of your delivery.

If your tracking information has not updated for an extended period, please contact us at hello@littlelovedco.co.za** and we will assist you where possible.**

4. Delivery Address

Please make sure that your delivery address and contact details are correct before completing your order.

Little Loved Co. cannot be held responsible for delays or additional costs caused by an incorrect or incomplete delivery address supplied by the customer.

If you realise that you have entered an incorrect address, please contact us as soon as possible. We will do our best to assist, but we cannot guarantee that the address can be changed after an order has been dispatched.

5. Delayed or Lost Orders

While we work with our delivery partners to ensure orders arrive within the estimated timeframe, occasional delays may occur.

If your order has not arrived within the expected delivery timeframe, please contact us at hello@littlelovedco.co.za with your order number so that we can assist with tracking the shipment.

Where a parcel is confirmed as lost or otherwise requires a remedy, Little Loved Co. will work with the relevant courier and provide any remedy required under applicable law.

6. Damaged Packages

If your parcel arrives visibly damaged, please take photographs of the packaging and the item before disposing of any packaging materials.

Contact us as soon as possible at hello@littlelovedco.co.za with your order number and photographs so that we can assist you.

7. Shipping Fees

Shipping fees, where applicable, will be displayed at checkout before you complete your purchase.

Any free-shipping promotions will be subject to the terms stated at the time of the promotion.

8. International Orders

If Little Loved Co. offers international shipping, delivery times may vary depending on the destination.

International customers may be responsible for customs duties, import taxes, or other charges imposed by the destination country. These charges are the responsibility of the customer unless otherwise stated at checkout.

9. Contact Us

If you have any questions regarding your order or delivery, please contact us:

Little Loved Co.
Email: hello@littlelovedco.co.za
Website: www.littlelovedco.co.za

Thank you for choosing Little Loved Co. We appreciate your support and look forward to delivering your order!